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Outage in Zipwhip

Multiple Customers In India Were Incorrectly Charged Taxes During the January End of Month Cycle

Resolved Minor
February 12, 2026 - Started 21 days ago - Lasted 5 days
Official incident page

Incident Report

Multiple customers in India were incorrectly charged taxes during the January end-of-month cycle. On January 28th, a tax ID revalidation caused many tax exemption flags to be incorrectly removed. Our team is actively investigating the root cause with our tax platform team. We expect to provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
IDENTIFIED 15 days ago - at 02/17/2026 06:37PM

Multiple customers in India were incorrectly charged taxes during the January end-of-month cycle. On January 28th, a tax ID revalidation caused many tax exemption flags to be incorrectly removed. Our team is actively investigating the root cause with our tax platform team. We expect to provide another update in 24 hours or as soon as more information becomes available.

IDENTIFIED 16 days ago - at 02/16/2026 05:37PM

Multiple customers in India were incorrectly charged taxes during the January end-of-month cycle. On January 28th, a tax ID revalidation caused many tax exemption flags to be incorrectly removed. Our team is actively investigating the root cause with our tax platform team. We expect to provide another update in 24 hours or as soon as more information becomes available.

IDENTIFIED 17 days ago - at 02/15/2026 06:10PM

Multiple customers in India were incorrectly charged taxes during the January end-of-month cycle. On January 28th, a tax ID revalidation caused many tax exemption flags to be incorrectly removed. Our team is actively investigating the root cause with our tax platform team. We expect to provide another update in 24 hours or as soon as more information becomes available.

IDENTIFIED 18 days ago - at 02/14/2026 06:13PM

Multiple customers in India were incorrectly charged taxes during the January end-of-month cycle. On January 28th, a tax ID revalidation caused many tax exemption flags to be incorrectly removed. Our team is actively investigating the root cause with our tax platform team. We expect to provide another update in 24 hours or as soon as more information becomes available.

IDENTIFIED 19 days ago - at 02/13/2026 06:10PM

Multiple customers in India were incorrectly charged taxes during the January end-of-month cycle. On January 28th, a tax ID revalidation caused many tax exemption flags to be incorrectly removed. Our team is actively investigating the root cause with our tax platform team. We expect to provide another update in 24 hours or as soon as more information becomes available.

IDENTIFIED 20 days ago - at 02/13/2026 02:26AM

Multiple customers in India were incorrectly charged taxes during the January end-of-month cycle. On January 28th, a tax ID revalidation caused many tax exemption flags to be incorrectly removed. Our team is actively investigating the root cause with our tax platform team. We expect to provide another update in 16 hours or as soon as more information becomes available.

IDENTIFIED 20 days ago - at 02/12/2026 06:26PM

Multiple customers in India were incorrectly charged taxes during the January end-of-month cycle. On January 28th, a tax ID revalidation caused many tax exemption flags to be incorrectly removed. Our team is actively investigating the root cause with our tax platform team. We expect to provide another update in 8 hours or as soon as more information becomes available.

IDENTIFIED 21 days ago - at 02/12/2026 02:46PM

Multiple customers in India were incorrectly charged taxes during the January end-of-month cycle. On January 28th, a tax ID revalidation caused many tax exemption flags to be incorrectly removed. Our team is actively investigating the root cause with our tax platform team. We expect to provide another update in 4 hours or as soon as more information becomes available.

IDENTIFIED 21 days ago - at 02/12/2026 12:46PM

Multiple customers in India were incorrectly charged taxes during the January end-of-month cycle. On January 28th, a tax ID revalidation caused many tax exemption flags to be incorrectly removed. Our team is actively investigating the root cause with our tax platform team. We expect to provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED 21 days ago - at 02/12/2026 11:45AM

Multiple customers in India were incorrectly charged taxes during the January end-of-month cycle. On January 28th, a tax ID revalidation caused many tax exemption flags to be incorrectly removed. Our team is actively investigating the root cause with our tax platform team. We expect to provide another update in 1 hour or as soon as more information becomes available.

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