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Outage in Zipwhip

SMS Delivery Report Delays to 1&1 Network in Germany

Resolved Minor
February 19, 2026 - Started about 18 hours ago - Lasted about 4 hours
Official incident page

Incident Report

Twilio customers may be experiencing SMS delivery report delays from Twilio to 1&1 network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery report may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED about 14 hours ago - at 02/20/2026 04:38AM

The incident has been resolved and SMS delivery receipts from Twilio to 1&1 network subscribers in Germany are operating normally.

MONITORING about 16 hours ago - at 02/20/2026 03:23AM

We are observing successful SMS delivery report delays from Twilio to 1&1 network subscribers in Germany. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 18 hours ago - at 02/20/2026 01:36AM

Twilio customers may be experiencing SMS delivery report delays from Twilio to 1&1 network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery report may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 18 hours ago - at 02/20/2026 12:36AM

Twilio customers may be experiencing SMS delivery report delays from Twilio to 1&1 network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery report may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

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