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Outage in Zipwhip

SMS Delivery Delays from Twilio to Claro Puerto Rico

Resolved Minor
February 20, 2026 - Started about 14 hours ago - Lasted about 4 hours
Official incident page

Incident Report

Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED about 10 hours ago - at 02/20/2026 08:37AM

We are no longer experiencing SMS delivery delays when sending messages from Twilio to Claro network subscribers in Puerto Rico. This incident has been resolved.

MONITORING about 12 hours ago - at 02/20/2026 06:37AM

We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 13 hours ago - at 02/20/2026 06:21AM

We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 13 hours ago - at 02/20/2026 06:17AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 14 hours ago - at 02/20/2026 05:19AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

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