Outage in Zipwhip

SMS Delivery Delays and Failures to H3G network in the United Kingdom

Resolved Minor

February 20, 2026 - Started about 2 months ago - Lasted about 24 hours
Official incident page

Incident Report

We are experiencing SMS delivery delays and failures to H3G network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 02/21/2026 06:03PM

We are no longer experiencing SMS delivery delays from Twilio to H3G network subscribers in the United Kingdom. This incident has been resolved.

MONITORING about 2 months ago - at 02/21/2026 04:28PM

We continue to observe a recovery in SMS delivery delays from Twilio to H3G network subscribers in the United Kingdom. The team is monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 2 months ago - at 02/21/2026 02:32PM

We have observed a recovery in SMS delivery delays from Twilio to H3G network subscribers in the United Kingdom. The team is monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 02/21/2026 08:22AM

We continue to experiencing SMS delivery delays and failures to H3G network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 02/21/2026 12:24AM

We continue to experiencing SMS delivery delays and failures to H3G network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 02/20/2026 09:33PM

We continue to experiencing SMS delivery delays and failures to H3G network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 02/20/2026 07:42PM

We are experiencing SMS delivery delays and failures to H3G network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 02/20/2026 06:32PM

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