Outage in Zipwhip

SMS Delivery Delays from Twilio to Rakuten Japan

Resolved Minor

March 02, 2026 - Started about 19 hours ago - Lasted about 6 hours
Official incident page

Incident Report

Twilio customers may be experiencing SMS delivery delays from Twilio to Rakuten network subscribers in Japan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )

RESOLVED about 14 hours ago - at 03/02/2026 09:57PM

We are no longer experiencing SMS delivery delays when sending messages to Rakuten network in Japan. This incident has been resolved.

MONITORING about 16 hours ago - at 03/02/2026 07:58PM

We have observed a recovery in SMS delivery from Twilio to Rakuten network subscribers in Japan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 17 hours ago - at 03/02/2026 06:27PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Rakuten network subscribers in Japan. Our team is actively working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 18 hours ago - at 03/02/2026 05:27PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Rakuten network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 19 hours ago - at 03/02/2026 04:27PM

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