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Outage in Zipwhip

SMS Delivery Failures from Twilio to Telefonica Ecuador

Resolved Minor
March 09, 2026 - Started about 10 hours ago - Lasted about 4 hours
Official incident page

Incident Report

Twilio customers may be experiencing SMS delivery failures from Twilio to Telefonica network subscribers in Ecuador. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED about 7 hours ago - at 03/09/2026 08:41PM

The incident has been resolved and SMS delivery from Twilio to Telefonica network subscribers in Ecuador is operating normally.

MONITORING about 9 hours ago - at 03/09/2026 06:40PM

We have observed a recovery in SMS delivery from Twilio to Telefonica network subscribers in Ecuador and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 9 hours ago - at 03/09/2026 05:51PM

Twilio customers may still be experiencing SMS delivery failures from Twilio to Telefonica network subscribers in Ecuador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 10 hours ago - at 03/09/2026 05:00PM

Twilio customers may be experiencing SMS delivery failures from Twilio to Telefonica network subscribers in Ecuador. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

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