Outage in Zipwhip

User Authentication Identity API Errors for XL Axiata in Indonesia

Resolved Minor

March 11, 2026 - Started about 1 month ago - Lasted about 3 hours
Official incident page

Incident Report

Twilio customers may be experiencing User Authentication Identity API errors for XL Axiata in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 03/12/2026 02:24AM

Twilio customers are no longer experiencing User Authentication Identity API errors for XL Axiata in Indonesia.This incident has been resolved.

MONITORING about 1 month ago - at 03/12/2026 02:10AM

Twilio customers should not be experiencing Authentication Identity API errors for XL Axiata in Indonesia anymore. Our team has implemented a fix and we are continuing to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 1 month ago - at 03/12/2026 12:11AM

Twilio customers should not be experiencing Authentication Identity API errors for XL Axiata in Indonesia anymore. Our team has implemented a fix and we will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 03/11/2026 11:12PM

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