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Outage in Zipwhip

SMS Delivery Delays from Twilio to Tigo Colombia

Resolved Minor
March 19, 2026 - Started about 1 month ago - Lasted about 5 hours
Official incident page

Incident Report

Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/19/2026 08:45AM

The incident has been resolved and SMS delivery from Twilio to Tigo network subscribers in Colombia is operating normally.

MONITORING about 1 month ago - at 03/19/2026 06:42AM

We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 1 month ago - at 03/19/2026 05:30AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 1 month ago - at 03/19/2026 04:34AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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