Outage in Zipwhip

SMS Delivery Receipt Delays from Twilio to Bouygues Telecom France

Resolved Minor

March 19, 2026 - Started about 1 month ago - Lasted about 5 hours
Official incident page

Incident Report

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Bouygues Telecom network subscribers in France. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 03/19/2026 12:01PM

The incident has been resolved and SMS to Bouygues Telecom network subscribers in France is operating normally.

MONITORING about 1 month ago - at 03/19/2026 10:04AM

A fix has been implemented and we are observing recovery of SMS delivery receipt delays from Twilio to Bouygues Telecom network subscribers in France. Our team is continuing to monitor the issue to ensure it is resolved. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 1 month ago - at 03/19/2026 08:08AM

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Bouygues Telecom network subscribers in France. Our team is continuing to work to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 1 month ago - at 03/19/2026 07:08AM

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Bouygues Telecom network subscribers in France. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 03/19/2026 06:59AM

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