Outage in Zipwhip

Issues with Authentication in Twilio Flex

Resolved Minor

March 23, 2026 - Started about 9 hours ago - Lasted about 1 hour
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with Twilio Flex. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

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Latest Updates ( sorted recent to last )

RESOLVED about 7 hours ago - at 03/23/2026 12:56PM

The issue causing intermittent authentication failures in Twilio Flex has been resolved and the service is operating normally at this time.

INVESTIGATING about 9 hours ago - at 03/23/2026 11:44AM

Twilio customers may be experiencing intermittent authentication failures when attempting to access Twilio Flex. Our engineers have been alerted and are actively working to identify the root cause. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 9 hours ago - at 03/23/2026 11:35AM

Our monitoring systems have detected a potential issue with Twilio Flex. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

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