Outage in Zipwhip
Call quality issue to and from Subset of Twilio Phone Numbers in Australia
Minor
March 23, 2026 - Started about 5 hours ago
Official incident page
Official incident page
Incident Report
Twilio customers may be experiencing voice call audio quality degradation between a subset of Twilio Australia Phone Numbers and network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
IDENTIFIED
about 2 hours ago - at 03/23/2026 05:59PM
Twilio customers may be continuing to experience voice call audio quality degradation between a subset of Twilio Australia Phone Numbers and network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 4 hours ago - at 03/23/2026 04:16PM
Twilio customers may be continuing to experience voice call audio quality degradation between a subset of Twilio Australia Phone Numbers and network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 5 hours ago - at 03/23/2026 03:26PM
Twilio customers may be experiencing voice call audio quality degradation between a subset of Twilio Australia Phone Numbers and network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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Voice Insights Sub-Account Dashboard Impacted in US1 - about 13 hours ago
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