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Outage in Zipwhip

Voice Call Failures from Twilio Phone Numbers to Claro Puerto Rico

Resolved Minor
March 24, 2026 - Started 26 days ago - Lasted about 11 hours
Official incident page

Incident Report

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Claro network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 26 days ago - at 03/25/2026 03:45AM

The issue affecting voice call failures from Twilio Phone Numbers to Claro network subscribers in Puerto Rico has been resolved, and the service is functioning normally at this time.

MONITORING 26 days ago - at 03/25/2026 01:47AM

We have observed a recovery in voice calls from Twilio Phone Numbers to Claro network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED 26 days ago - at 03/24/2026 11:36PM

Twilio customers may continue to experience voice call failures from Twilio Phone Numbers to Claro network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

IDENTIFIED 26 days ago - at 03/24/2026 07:40PM

Twilio customers may continue to experience voice call failures from Twilio Phone Numbers to Claro network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

IDENTIFIED 26 days ago - at 03/24/2026 05:50PM

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Claro network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 26 days ago - at 03/24/2026 04:59PM

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Claro network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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