Outage in Zipwhip
User Authentication Identity API Errors in Canada
Resolved MinorIncident Report
Twilio customers may be experiencing User Authentication Identity API errors in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
about 7 hours ago - at 03/25/2026 11:21AM
The issue affecting User Authentication Identity in Canada has been resolved, and the service is operating normally at this time.
MONITORING
about 9 hours ago - at 03/25/2026 09:19AM
We have observed a recovery in User Authentication Identity in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 11 hours ago - at 03/25/2026 08:01AM
We are continuing our investigation and have discovered that the Lookup API is also affected by this issue.
INVESTIGATING
about 13 hours ago - at 03/25/2026 05:23AM
Twilio customers may be experiencing User Authentication Identity API errors in Canada. Our team has identified the cause and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
INVESTIGATING
about 15 hours ago - at 03/25/2026 03:16AM
Twilio customers may be experiencing User Authentication Identity API errors in Canada. Our team has identified the cause and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 16 hours ago - at 03/25/2026 02:16AM
Twilio customers may be experiencing User Authentication Identity API errors in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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