Outage in Zipwhip

SMS Delivery Delays from a Subset of Twilio Short Codes to Algar Brazil

Resolved Minor

March 27, 2026 - Started 3 days ago - Lasted about 7 hours
Official incident page

Incident Report

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )

RESOLVED 3 days ago - at 03/28/2026 12:33AM

We are no longer experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. This incident has been resolved.

MONITORING 3 days ago - at 03/27/2026 10:39PM

We are observing recovery in SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED 3 days ago - at 03/27/2026 08:54PM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

IDENTIFIED 3 days ago - at 03/27/2026 07:06PM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED 3 days ago - at 03/27/2026 06:09PM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 3 days ago - at 03/27/2026 05:49PM

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