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Outage in Zipwhip

SMS Delivery Delays and Failures from Twilio to Orange/Sonatel Senegal

Resolved Minor
March 30, 2026 - Started 21 days ago - Lasted 1 day
Official incident page

Incident Report

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 19 days ago - at 03/31/2026 02:27PM

The incident has been resolved and SMS from Twilio to Orange/Sonatel network subscribers in Senegal is operating normally.

INVESTIGATING 19 days ago - at 03/31/2026 01:50PM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING 20 days ago - at 03/30/2026 09:50PM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING 20 days ago - at 03/30/2026 01:50PM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 21 days ago - at 03/30/2026 09:52AM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 21 days ago - at 03/30/2026 07:53AM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 21 days ago - at 03/30/2026 06:55AM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 21 days ago - at 03/30/2026 06:35AM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

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