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Outage in Zipwhip

Billing Payment Processing for Mexican Peso Accounts

Resolved Minor
April 08, 2026 - Started 11 days ago - Lasted about 7 hours
Official incident page

Incident Report

We are aware of an issue affecting payment processing for accounts using Mexican Peso currency. Customers may experience payment failures and account suspension when attempting to complete account upgrades. Our team is actively investigating. We will provide another update as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 04/09/2026 06:23AM

We have mitigated the issue and are observing recovery for customers who experienced account suspension despite successful payment processing. This incident has been resolved.

MONITORING 11 days ago - at 04/09/2026 04:12AM

We have mitigated the issue and observing recovery for customers who experienced account suspension despite successful payment processing. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 11 days ago - at 04/09/2026 01:42AM

We are aware of an issue affecting payment processing for accounts using Mexican Peso currency. Customers may experience payment failures and account suspension when attempting to complete account upgrades.

This incident has been moved back from monitoring to investigation as our team continues to actively look into the issue. We will provide another update within 4 hours or as soon as more information becomes available.

MONITORING 11 days ago - at 04/09/2026 12:20AM

We have identified the root cause and deployed a payment processing fix for accounts using Mexican Peso currency. Please retry any payments if you encountered errors during the day. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 11 days ago - at 04/08/2026 11:40PM

We are aware of an issue affecting payment processing for accounts using Mexican Peso currency. Customers may experience payment failures and account suspension when attempting to complete account upgrades. Our team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 11 days ago - at 04/08/2026 11:29PM

We are aware of an issue affecting payment processing for accounts using Mexican Peso currency. Customers may experience payment failures and account suspension when attempting to complete account upgrades. Our team is actively investigating. We will provide another update as soon as more information becomes available.

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