Outage in Zipwhip

SMS Delivery Delays from Twilio to Algar Telecom Brazil

Resolved Minor

April 16, 2026 - Started 3 days ago - Lasted about 5 hours
Official incident page

Incident Report

Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )

RESOLVED 3 days ago - at 04/16/2026 02:20PM

The incident has been resolved and SMS delivery from Twilio to Algar Telecom network subscribers in Brazil is operating normally.

MONITORING 3 days ago - at 04/16/2026 02:18PM

We have observed a recovery in SMS delivery from Twilio to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

MONITORING 3 days ago - at 04/16/2026 12:09PM

We have observed a recovery in SMS delivery from Twilio to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED 3 days ago - at 04/16/2026 11:27AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED 3 days ago - at 04/16/2026 10:27AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 3 days ago - at 04/16/2026 10:11AM

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