Outage in Zipwhip

Degraded service for Voice and Video

Resolved Minor

April 21, 2026 - Started about 18 hours ago - Lasted about 4 hours
Official incident page

Incident Report

Due to a third-party provider outage, customers may be experiencing degraded live transcription services for Voice and Video. Customers may not be able to transcribe their calls at this time. We will provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )

RESOLVED about 14 hours ago - at 04/21/2026 08:39PM

We have observed recovery in live transcription services for Voice and Video. This issue is not resolved.

MONITORING about 16 hours ago - at 04/21/2026 06:54PM

We have observed a recovery in live transcription services for Voice and Video. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 17 hours ago - at 04/21/2026 05:54PM

Due to a third-party provider outage, customers may be experiencing degraded live transcription services for Voice and Video. Customers may not be able to transcribe their calls at this time. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 18 hours ago - at 04/21/2026 04:58PM

We are continuing to investigate this issue.

INVESTIGATING about 18 hours ago - at 04/21/2026 04:54PM

We are continuing to investigate this issue.

INVESTIGATING about 18 hours ago - at 04/21/2026 04:53PM

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