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Outage in Zipwhip

Degradation to multiple Twilio products

Resolved Minor
May 07, 2026 - Started 3 days ago - Lasted about 9 hours
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with errors when receiving updates from Sync. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 05/08/2026 08:36AM

This incident has been resolved, and all affected services are operating normally.

MONITORING 2 days ago - at 05/08/2026 06:49AM

All Twilio products are now observing recovery. We are continuing to monitor the issue and are awaiting further updates from our vendor. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING 2 days ago - at 05/08/2026 06:23AM

All Twilio products are now observing recovery. We are continuing to monitor the issue and are awaiting further updates from our vendor. We will provide another update in 30 minutes or as soon as more information becomes available.

MONITORING 3 days ago - at 05/08/2026 05:55AM

All Twilio products are now observing recovery. We are continuing to monitor the issue and are awaiting further updates from our vendor. We will provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING 3 days ago - at 05/08/2026 05:45AM

We are continuing to investigate the cause of degradation impacting few Twilio products and are working to fully remediate the issue. We will provide another update in 30 minutes or as soon as we have more information.

INVESTIGATING 3 days ago - at 05/08/2026 05:11AM

We are continuing to investigate the cause of degradation impacting few Twilio products and are working to fully remediate the issue. We will provide another update in 30 minutes or as soon as we have more information.

INVESTIGATING 3 days ago - at 05/08/2026 04:38AM

We are continuing to investigate the cause of degradation impacting few Twilio products and are working to fully remediate the issue. We will provide another update in 30 minutes or as soon as we have more information.

INVESTIGATING 3 days ago - at 05/08/2026 03:34AM

We are continuing to investigate the cause of degradation impacting few Twilio products and are working to fully remediate the issue. We will provide another update in 30 minutes or as soon as we have more information.

INVESTIGATING 3 days ago - at 05/08/2026 03:09AM

We are continuing to investigate this issue.

INVESTIGATING 3 days ago - at 05/08/2026 02:59AM

We are continuing to investigate this issue.

INVESTIGATING 3 days ago - at 05/08/2026 02:50AM

Some customers may be experiencing higher than normal latency. Our team is actively investigating the issue and we will provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING 3 days ago - at 05/08/2026 02:13AM

Some customers may be experiencing higher than normal latency. Our team is actively investigating the issue and we will provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING 3 days ago - at 05/08/2026 02:05AM

We are continuing to investigate the cause of the degradation to several Twilio products and work to fully remediate all impacts. We will provide another update in 30 minutes or as soon as we have more information.

INVESTIGATING 3 days ago - at 05/08/2026 01:31AM

We are continuing to investigate the cause of the degradation to several Twilio products and work to fully remediate all impacts. We will provide another update in 30 minutes or as soon as we have more information.

INVESTIGATING 3 days ago - at 05/08/2026 01:27AM

We are continuing to investigate the cause of the degradation to several Twilio products and work to fully remediate all impacts. We will provide another update in 30 minutes or as soon as we have more information.

INVESTIGATING 3 days ago - at 05/08/2026 12:27AM

We are continuing to investigate an issue with intermittent 5xx errors in across APIs. We expect to provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING 3 days ago - at 05/08/2026 12:13AM

We are investigating intermittent 5xx errors in across APIs. We expect to provide another update in 15 minutes or as soon as more information becomes available.

INVESTIGATING 3 days ago - at 05/07/2026 11:46PM

Our monitoring systems have detected a potential issue with errors when receiving updates from Sync. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

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