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Outage in Zipwhip

Twilio Accounts may not be able to Connect to Dialogflow VirtualAgent for Voice

Resolved Minor
May 24, 2026 - Started 8 days ago - Lasted about 5 hours
Official incident page

Incident Report

Our engineers have identified an issue with elevated latency conversing with Dialogflow CX agents via and are currently investigating. We expect to provide another update in 1h or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 05/25/2026 06:21AM

We are no longer experiencing latency when conversing with Dialogflow CX agents via . This incident has been resolved.

INVESTIGATING 8 days ago - at 05/25/2026 04:21AM

We are observing recovery and improvement in latency when conversing with Dialogflow CX agents via . We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 8 days ago - at 05/25/2026 02:30AM

We are continuing to experience latency conversing with voice Dialogflow CX agents via . Our engineers are still investigating the issue with our partner. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 8 days ago - at 05/25/2026 01:30AM

Our engineers have identified an issue with elevated latency conversing with Dialogflow CX agents via and are currently investigating. We expect to provide another update in 1h or as soon as more information becomes available.

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