Outage in Zipwhip
IP Retrieval Failing for EU Regional Customers
Minor
August 10, 2026 - Started about 2 hours ago
Official incident page
Official incident page
Incident Report
Our engineers are investigating an issue that began at 11:16 AM PDT where regional EU email customers are experiencing issues retrieving their IP addresses via API calls and the SendGrid UI. Please note that mail sending is not impacted. We will provide another update in 1 hour or as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
INVESTIGATING
about 2 hours ago - at 08/10/2026 06:37PM
We are continuing to investigate this issue.
INVESTIGATING
about 2 hours ago - at 08/10/2026 06:32PM
Our engineers are investigating an issue that began at 11:16 AM PDT where regional EU email customers are experiencing issues retrieving their IP addresses via API calls and the SendGrid UI. Please note that mail sending is not impacted. We will provide another update in 1 hour or as soon as more information becomes available.
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