Outage in Zipwhip

SMS Delivery Delays from Twilio to Etisalat Egypt

Resolved Minor

September 16, 2026 - Started about 17 hours ago - Lasted about 6 hours
Official incident page

Incident Report

Summary AI Generated

Zipwhip/Twilio experienced SMS delivery delays to Etisalat network subscribers in Egypt, lasting approximately 6.4 hours. The cause was identified during the incident, and a recovery was observed before full resolution was confirmed. SMS delivery to the affected network was restored and returned to normal operation.

Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in Egypt. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )

RESOLVED about 11 hours ago - at 09/16/2026 12:36PM

The incident has been resolved and SMS delivery from Twilio to Etisalat network subscribers in Egypt is operating normally.

MONITORING about 13 hours ago - at 09/16/2026 10:35AM

We have observed a recovery in SMS delivery from Twilio to Etisalat network subscribers in Egypt and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 15 hours ago - at 09/16/2026 08:33AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in Egypt. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 16 hours ago - at 09/16/2026 07:30AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in Egypt. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

MONITORING about 16 hours ago - at 09/16/2026 07:20AM

IDENTIFIED about 16 hours ago - at 09/16/2026 07:19AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in Egypt. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 16 hours ago - at 09/16/2026 07:16AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in Egypt. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 17 hours ago - at 09/16/2026 06:15AM

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