Outage in Zonos

We are experiencing elevated error rates on landed cost

Resolved Major

September 30, 2024 - Started 5 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating this issue.

Components affected

Zonos International Checkout Zonos Landed Cost API Zonos Landed Cost API (Legacy) Zonos Quoter

Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 10/01/2024 12:21AM

This incident has been resolved.

MONITORING 5 months ago - at 09/30/2024 11:47PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 5 months ago - at 09/30/2024 11:24PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 5 months ago - at 09/30/2024 11:07PM

We are currently investigating this issue.

Latest Zonos outages

2024-11-12 Issue with Exchange Rate - 4 months ago

2024-11-08 - Landed Cost Quote Failures - 4 months ago

Increased error rate on Dashboard authentication - 5 months ago

2024-08-07 Upstream provider issue affecting Zonos Dashboard - 7 months ago

2024-08-05 Investigating database issues - 7 months ago

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