Outage in Zoom Virtual Agent

Service degradation affecting Contact Center Analytics Dashboard for Voice Engagements in US Region.

Resolved Minor

August 05, 2026 - Started 1 day ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Zoom Virtual Agent experienced a service degradation affecting the Contact Center Analytics Dashboard for Voice Engagements in the US region. The incident lasted approximately one hour before the root cause was identified and resolved. All affected services were fully restored.

We are currently investigating a service degradation affecting Contact Center Analytics Dashboard for Voice Engagements in US Region. Our team is actively working on the resolution and we will keep you informed with timely updates as progress is made. Thank you for your patience.

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 08/05/2026 03:52PM

This incident has been resolved and the affected services have been restored.

MONITORING 1 day ago - at 08/05/2026 03:41PM

The issue affecting Contact Center Analytics Dashboard for Voice Engagements in US Region has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.

IDENTIFIED 1 day ago - at 08/05/2026 03:15PM

We have successfully identified the root cause affecting Contact Center Analytics Dashboard for Voice Engagements in US Region.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.

INVESTIGATING 1 day ago - at 08/05/2026 02:53PM

We are currently investigating a service degradation affecting Contact Center Analytics Dashboard for Voice Engagements in US Region.

Our team is actively working on the resolution and we will keep you informed with timely updates as progress is made.

Thank you for your patience.

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