Outage in Zoom

A subset of calls destined to Canada may not complete

Resolved Minor
July 08, 2022 - Started over 3 years ago - Lasted 4 days
Official incident page

Incident Report

We are investigating an issue with one of our underlying carriers in Canada. Some calls made from Zoom Phone to a specific destination Canadian carrier’s numbers may not complete. We will post updates as we have them.
Components affected
Zoom Phone

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 07/12/2022 03:35PM

Our third party carrier is observing stable and expected traffic behavior. We are continuing to monitor the situation and will post updates as we have them.

MONITORING over 3 years ago - at 07/11/2022 04:44PM

Our third party carrier is observing stable and expected traffic behavior. We are continuing to monitor the situation and will post updates as we have them.

IDENTIFIED over 3 years ago - at 07/10/2022 11:30PM

The third party carrier has acknowledged a Canada wide service outage. We are continuing to monitor the situation and will post updates as we have them.

IDENTIFIED over 3 years ago - at 07/09/2022 11:30PM

The third party carrier has acknowledged a Canada wide service outage. We are continuing to monitor the situation and will post updates as we have them.

IDENTIFIED over 3 years ago - at 07/08/2022 11:30PM

The third party carrier has acknowledged a Canada wide service outage. We are continuing to monitor the situation and will post updates as we have them.

IDENTIFIED over 3 years ago - at 07/08/2022 10:30PM

The third party carrier has acknowledged a Canada wide service outage. We are continuing to monitor the situation and will post updates every hour or as we have them.

IDENTIFIED over 3 years ago - at 07/08/2022 09:30PM

The third party carrier has acknowledged a Canada wide service outage. We are continuing to monitor the situation and will post updates every hour or as we have them.

INVESTIGATING over 3 years ago - at 07/08/2022 08:30PM

The third party carrier has acknowledged a Canada wide service outage. We are continuing to monitor the situation and will post updates every hour or as we have them.

INVESTIGATING over 3 years ago - at 07/08/2022 07:30PM

The third party carrier has acknowledged a Canada wide service outage. We are continuing to monitor the situation and will post updates every hour or as we have them.

INVESTIGATING over 3 years ago - at 07/08/2022 06:30PM

The third party carrier has acknowledged a Canada wide service outage. We are continuing to monitor the situation and will post updates on the hour or as we have them.

INVESTIGATING over 3 years ago - at 07/08/2022 06:01PM

The third party carrier has acknowledged a Canada wide service outage. We are continuing to monitor the situation and will post updates on the hour or as we have them.

INVESTIGATING over 3 years ago - at 07/08/2022 05:39PM

We are investigating an issue with one of our underlying carriers in Canada. Some calls made from Zoom Phone to a specific destination Canadian carrier’s numbers may not complete. We will post updates as we have them.

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