Outage in Zoom

Service Degradation Affecting Zoom Phone and Zoom Contact Center PCI Integration

Resolved Minor

March 30, 2026 - Started about 23 hours ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Zoom experienced a service degradation affecting Zoom Phone and Zoom Contact Center PCI Integration for 1 hour due to an issue with a vendor partner. The incident was identified as originating from the vendor partner's systems, and Zoom worked with them to restore the affected services. The issue was successfully resolved and services were restored to normal operation.

We are currently investigating a service degradation affecting Zoom Phone and Zoom Contact Center PCI Integration. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

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Latest Updates ( sorted recent to last )

RESOLVED about 22 hours ago - at 03/30/2026 05:55PM

This incident has been resolved and the affected services have been restored.

MONITORING about 22 hours ago - at 03/30/2026 05:37PM

The service degradation affecting Zoom Phone and Zoom Contact Center PCI Integration has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.

IDENTIFIED about 23 hours ago - at 03/30/2026 05:01PM

We have identified an issue with our vendor partner impacting Zoom Phone and Zoom Contact Center PCI integration.

We are actively working with our vendor partner to resolve the issue.

We will share updates as soon as they become available.

INVESTIGATING about 23 hours ago - at 03/30/2026 04:55PM

We are currently investigating a service degradation affecting Zoom Phone and Zoom Contact Center PCI Integration.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.

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