Outage in Zoom
Service Degradation affecting multiple Services in the North America region
Resolved MinorIncident Report
Summary AI Generated
Zoom experienced a service degradation in the North America region that affected multiple services including Zoom Webinars, Marketplace, Zoom Events, Zoom Docs, third-party integrations (Salesforce, ServiceNow, Zendesk, Meta), and Chatbot functionality. The incident lasted 1.2 hours, with the team identifying the root cause and gradually restoring services before fully resolving the issue.
We are currently investigating a service degradation with multiple services in the North America region.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Components affected
Zoom Chatbot Zoom Events Zoom Marketplace Zoom Docs Zoom Webinars Zoom 3rd Party Integration Clients (e.g. Salesforce, ServiceNow, Zendesk, Meta)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 05/20/2026 09:45PM
This incident has been resolved and the affected services have been restored.
MONITORING
1 day ago - at 05/20/2026 09:22PM
We have successfully restored all affected services. We apologies for the service interruption and will be monitoring closely.
IDENTIFIED
1 day ago - at 05/20/2026 09:13PM
We have successfully identified the root cause affecting multiple services in the North America region.
Several services have restored and we are actively investigating restoration for the remaining services.
Thank you for your patience.
IDENTIFIED
1 day ago - at 05/20/2026 09:06PM
We have successfully identified the root cause affecting multiple services in the North America region.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
INVESTIGATING
1 day ago - at 05/20/2026 09:01PM
We are continuing to investigate this issue.
INVESTIGATING
1 day ago - at 05/20/2026 09:00PM
We are continuing to investigate this issue.
INVESTIGATING
1 day ago - at 05/20/2026 08:58PM
We are continuing to investigate this issue.
IDENTIFIED
1 day ago - at 05/20/2026 08:54PM
We have successfully identified the root cause affecting multiple services in the North America region.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
INVESTIGATING
1 day ago - at 05/20/2026 08:42PM
We are continuing to investigate this issue.
INVESTIGATING
1 day ago - at 05/20/2026 08:33PM
We are currently investigating a service degradation with multiple services in the North America region.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
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