Outage in Zoom
Service degradation affecting both inbound and outbound calls for a single Provider Exchange partner in the Japan region.
Resolved MinorIncident Report
Summary AI Generated
Zoom's Provider Exchange experienced a service degradation lasting approximately 1.2 hours that disrupted both inbound and outbound calls for a single provider partner in the Japan region. The root cause was identified and a fix was implemented. The incident was fully resolved and affected services were restored.
We are currently investigating a service degradation that is affecting both inbound and outbound calls for a single Provider Exchange partner in the Japan region.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Components affected
Zoom Provider ExchangeTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 hours ago - at 07/18/2026 09:11AM
This incident has been resolved and the affected services have been restored.
MONITORING
about 3 hours ago - at 07/18/2026 08:35AM
The issue affecting both inbound and outbound calls for a single Provider Exchange partner in the Japan region has been successfully resolved.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
IDENTIFIED
about 3 hours ago - at 07/18/2026 08:08AM
We have successfully identified the root cause affecting both inbound and outbound calls for a single Provider Exchange partner in the Japan region.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
INVESTIGATING
about 4 hours ago - at 07/18/2026 08:05AM
We are continuing to investigate this issue.
INVESTIGATING
about 4 hours ago - at 07/18/2026 08:03AM
We are currently investigating a service degradation that is affecting both inbound and outbound calls for a single Provider Exchange partner in the Japan region.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
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