Outage in Zoom
Service degradation affecting Contact Center Analytics Dashboard for Voice Engagements in US Region.
Resolved MinorIncident Report
Summary AI Generated
Zoom's Contact Center Analytics Dashboard for Voice Engagements experienced a service degradation in the US region, impacting the Reporting Service. The root cause was identified during the incident, and the issue was resolved within approximately one hour. Affected services have been fully restored.
We are currently investigating a service degradation affecting Contact Center Analytics Dashboard for Voice Engagements in US Region.
Our team is actively working on the resolution and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 08/05/2026 03:52PM
This incident has been resolved and the affected services have been restored.
MONITORING
2 days ago - at 08/05/2026 03:41PM
The issue affecting Contact Center Analytics Dashboard for Voice Engagements in US Region has been successfully resolved.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
IDENTIFIED
2 days ago - at 08/05/2026 03:15PM
We have successfully identified the root cause affecting Contact Center Analytics Dashboard for Voice Engagements in US Region.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
INVESTIGATING
2 days ago - at 08/05/2026 02:53PM
We are currently investigating a service degradation affecting Contact Center Analytics Dashboard for Voice Engagements in US Region.
Our team is actively working on the resolution and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
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