Outage in Zoom

Service Degradation Affecting Zoom Virtual Agent and Zoom Contact Center in US region

Resolved Minor

September 21, 2026 - Started 2 days ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Zoom experienced a 48-minute service degradation affecting the Zoom Virtual Agent Chat Agent and Contact Center AI Expert Assistant in the US region. Users encountered issues with functionality across both AI-powered components. The incident was resolved and affected services fully restored.

We have identified the service degradation where users may be experiencing issues with Zoom Virtual Agent Chat Agent 1.0 and Zoom Contact Center AI Expert Assistant 1.0. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

Components affected

Zoom AI Expert Assist Zoom Chat Agent

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Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 09/21/2026 04:33PM

This incident has been resolved and the affected services have been restored.

MONITORING 2 days ago - at 09/21/2026 04:20PM

The issue affecting Zoom Virtual Agent Chat Agent 1.0 and Zoom Contact Center AI Expert Assistant 1.0 functionality has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

IDENTIFIED 2 days ago - at 09/21/2026 03:45PM

We have identified the service degradation where users may be experiencing issues with Zoom Virtual Agent Chat Agent 1.0 and Zoom Contact Center AI Expert Assistant 1.0.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.

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