Outage in Zoom
Service Degradation Affecting Zoom Phone and Zoom Contact Center Inbound calls in India
Resolved MinorIncident Report
Summary AI Generated
Zoom Phone and Zoom Contact Center experienced a 2.4-hour degradation affecting inbound call connectivity to India phone numbers for a subset of Airtel subscribers, while outbound calls remained unaffected. The issue was traced to an underlying carrier problem with Zoom's carrier partner. The incident was resolved and full service restored after Zoom worked with the carrier to address the issue.
We are currently investigating a service degradation affecting a subset of Airtel subscribers for inbound call connectivity to Zoom India phone numbers for Zoom Phone and Zoom Contact Center. Outbound calls continue to function normally.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
about 17 hours ago - at 09/24/2026 01:42PM
This incident has been resolved and the affected services have been restored.
MONITORING
about 18 hours ago - at 09/24/2026 01:14PM
The service degradation affecting Zoom Phone and Zoom Contact Center Inbound calls in India has been successfully resolved.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
IDENTIFIED
about 19 hours ago - at 09/24/2026 12:07PM
We have identified the issue with our underlying carrier affecting a subset of Airtel subscribers, which is impacting inbound call connectivity to Zoom India phone numbers for Zoom Phone and Zoom Contact Center. Outbound calls continue to function normally.
We are actively working with our carrier partner to resolve the issue.
We will share updates as soon as they become available.
INVESTIGATING
about 20 hours ago - at 09/24/2026 11:19AM
We are currently investigating a service degradation affecting a subset of Airtel subscribers for inbound call connectivity to Zoom India phone numbers for Zoom Phone and Zoom Contact Center. Outbound calls continue to function normally.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
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