Outage in Zoom

Service Degradation Affecting Zoom Canvas, My Notes, Sheets, In App Purchases, Billing Hub, and Clips.

Resolved Minor

September 28, 2026 - Started about 23 hours ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Zoom experienced a 1.4-hour service degradation affecting Zoom Canvas, My Notes, Sheets, In-App Purchases, Billing Hub, Clips, Zoom Notes, Zoom Docs, and Zoom Clips. The incident was investigated and resolved, with affected services fully restored. Monitoring confirmed the fix held before the incident was officially closed.

We are currently investigating a service degradation with Zoom Canvas, My Notes, Sheets, In App Purchases, Billing Hub, and Clips. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

Components affected

Zoom Notes Zoom Docs Zoom Clips

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Latest Updates ( sorted recent to last )

RESOLVED about 22 hours ago - at 09/28/2026 11:35PM

This incident has been resolved and the affected services have been restored.

MONITORING about 22 hours ago - at 09/28/2026 11:23PM

The service degradation affecting Zoom Canvas, My Notes, Sheets, In App Purchases, Billing Hub, and Clips has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.

INVESTIGATING about 23 hours ago - at 09/28/2026 10:15PM

We are currently investigating a service degradation with Zoom Canvas, My Notes, Sheets, In App Purchases, Billing Hub, and Clips.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.

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