Outage in Zoom
Service Degradation Affecting Zoom Clips
Resolved MinorIncident Report
Summary AI Generated
Zoom Clips experienced a ~20-hour service degradation affecting a subset of Windows 11 users, triggered by a compatibility issue introduced after an update to the Edge WebView2 runtime. The issue was identified and resolved, with a workaround documented in Zoom's support knowledge base.
We are currently investigating a service degradation with Zoom Clips affecting a subset of users.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Components affected
Zoom ClipsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
about 15 hours ago - at 10/14/2026 07:24PM
The service degradation with Zoom Clips affecting a subset of users has been successfully resolved.
Please see the following KB article for details on the workaround.
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0089363
Our team will continue to monitor the situation closely and keep you informed of any further developments.
IDENTIFIED
about 18 hours ago - at 10/14/2026 04:04PM
Our team is actively working on a resolution and we will keep you informed with timely updates as progress is made.
IDENTIFIED
about 22 hours ago - at 10/14/2026 12:04PM
Our team is actively working on a resolution and we will keep you informed with timely updates as progress is made.
IDENTIFIED
1 day ago - at 10/14/2026 08:04AM
Our team is actively working on a resolution and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
IDENTIFIED
1 day ago - at 10/14/2026 03:48AM
Our team is actively working on a resolution and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
IDENTIFIED
1 day ago - at 10/14/2026 02:03AM
We have successfully identified the root cause of service degradation with Zoom Clips affecting a subset of users.
This incident impacts only the users on Windows 11 after the latest version of Edge WebView2 was updated.
Our team is actively working on a resolution and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
INVESTIGATING
1 day ago - at 10/14/2026 12:20AM
We are currently investigating a service degradation with Zoom Clips affecting a subset of users.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
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