Outage in ZoomInfo
Engage - O365 Connection Error
Resolved MinorIncident Report
We have identified an issue causing users using an O365 connection with Engage to receive an error when sending emails and using Salesflows. The error that users may seee states that the API version 'V2' has been deprecated.
To resolve this issue, each user receiving this error should disconnect and reconnect their O365 connection.
To reconnect Engage to your Email Provider:
1. Select your initials > then click My Account
2. Navigate to the Settings tab
3. Scroll down to the Email Provider section
4. If you are connected to O365, please Disconnect, then Connect.
Once this connection is refreshed, users should be able to use Engage as expected.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 10/02/2024 03:17PM
We have identified an issue causing users using an O365 connection with Engage to receive an error when sending emails and using Salesflows. The error that users may experience states that the API version 'V2' has been deprecated.
To resolve this issue, each user receiving this error should disconnect and reconnect their O365 connection.
To disconnect/reconnect Engage to your Email Provider:
1. Select your initials > then click My Account
2. Navigate to the Settings tab
3. Scroll down to the Email Provider section
4. If you are connected to O365, please Disconnect, then Connect.
Once this connection is refreshed, users should be able to use Engage as expected and the issue will be resolved.
IDENTIFIED
over 1 year ago - at 10/01/2024 04:52PM
We have identified an issue causing users using an O365 connection with Engage to receive an error when sending emails and using Salesflows. The error that users may seee states that the API version 'V2' has been deprecated.
To resolve this issue, each user receiving this error should disconnect and reconnect their O365 connection.
To reconnect Engage to your Email Provider:
1. Select your initials > then click My Account
2. Navigate to the Settings tab
3. Scroll down to the Email Provider section
4. If you are connected to O365, please Disconnect, then Connect.
Once this connection is refreshed, users should be able to use Engage as expected.
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