Outage in Zuora

Performance Issue on Promo Codes Application for a Subset of Production environment customers

Resolved Minor

March 29, 2023 - Started almost 3 years ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating an issue in the Promo Code Application where a subset of production environment customers is experiencing performance issues. Our engineering teams are working on this with the highest priority. Please stay tuned for more details.

Components affected

Zuora Marketplace (Connect) - Production

Need to monitor Zuora outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 03/29/2023 01:03PM

This incident has been resolved.

MONITORING almost 3 years ago - at 03/29/2023 11:21AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 3 years ago - at 03/29/2023 10:09AM

A fix has been implemented and we are monitoring the service for any further errors.

IDENTIFIED almost 3 years ago - at 03/29/2023 10:08AM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 3 years ago - at 03/29/2023 09:45AM

We are currently investigating an issue in the Promo Code Application where a subset of production environment customers is experiencing performance issues.

Our engineering teams are working on this with the highest priority. Please stay tuned for more details.

Latest Zuora outages

Zrevenue RC work bench data query Issue reported after the DB maintenance - 15 days ago

Performance degradation impacting Zuora Connector for Data Warehouses for a sub-set of NA Production and Sandbox tenants. - 21 days ago

Temporary disruption to Zephr services - 4 months ago

Zuora 360 sync in sandbox tenants is failing when Invoice and its child objects are attempted to sync - 4 months ago

EU Production UI and API degradation - 4 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook