Outage in Zuora

Performance Issue on Promo Codes Application for a Subset of Production environment customers

Resolved Minor
March 29, 2023 - Started about 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating an issue in the Promo Code Application where a subset of production environment customers is experiencing performance issues. Our engineering teams are working on this with the highest priority. Please stay tuned for more details.
Components affected
Zuora Marketplace (Connect) - Production
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 03/29/2023 01:03PM

This incident has been resolved.

MONITORING about 2 years ago - at 03/29/2023 11:21AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 years ago - at 03/29/2023 10:09AM

A fix has been implemented and we are monitoring the service for any further errors.

IDENTIFIED about 2 years ago - at 03/29/2023 10:08AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 years ago - at 03/29/2023 09:45AM

We are currently investigating an issue in the Promo Code Application where a subset of production environment customers is experiencing performance issues.

Our engineering teams are working on this with the highest priority. Please stay tuned for more details.

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