Outage in Zuora

Service degradation impacting NA2-PROD tenants.

Resolved Minor

April 17, 2023 - Started almost 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

Our engineers are investigating this with the highest priority.

Components affected

Zuora Production UI Zuora Production API Zuora Production Integrations Zuora Production Batch Operations Zuora Production Analytics

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 04/17/2023 04:21PM

This incident has been resolved.

MONITORING almost 3 years ago - at 04/17/2023 04:04PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 3 years ago - at 04/17/2023 03:45PM

We have applied mitigation measures and the performance is recovering. We are monitoring the performance improvement and the recovery back to normal. Our engineers continue to work on this for now.

INVESTIGATING almost 3 years ago - at 04/17/2023 03:25PM

Our engineers continue to work on this issue with the highest priority.

INVESTIGATING almost 3 years ago - at 04/17/2023 03:10PM

Our engineers continue working on this with the highest priority.

INVESTIGATING almost 3 years ago - at 04/17/2023 02:37PM

Our engineers are investigating this with the highest priority.

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