Outage in Zuora
A subset of NA1 production tenants using legacy 360 Sync were triggering Turbo Sync instead of Real time sync
Resolved MinorIncident Report
Summary AI Generated
A subset of NA1 production tenants using legacy 360 Sync were incorrectly triggering Turbo Sync instead of Real Time Sync, affecting multiple production and sandbox components including UI, API, integrations, batch operations, and analytics. The incident lasted 3.5 hours and was resolved after implementing a fix that restored Real Time Sync functionality to normal operation.
A fix is implemented and RTS is now functioning as expected and we are currently monitoring.
Components affected
Zuora Production UI Zuora Production API Zuora Production Integrations Zuora Production Batch Operations Zuora Production Analytics Zuora Sandbox UI Zuora Sandbox API Zuora Sandbox Integrations Zuora Sandbox Batch Operations Zuora Sandbox Analytics Zuora Central SandboxTrusted by 1,000+ teams
Never miss outages in third-party dependencies
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 04/24/2026 02:09PM
This incident has been resolved.
MONITORING
2 days ago - at 04/24/2026 10:39AM
A fix is implemented and RTS is now functioning as expected and we are currently monitoring.
Latest Zuora outages
Performance issue in EU production tenant - 4 days ago
On March 10, 2026, at approximately 12:30 AM PDT, an incident was detected affecting Zuora Revenue Service sandbox environments across regions. - about 2 months ago
Performance degradation impacting Zuora Connector for Data Warehouses for a sub-set of NA Production and Sandbox tenants. - 3 months ago
Temporary disruption to Zephr services - 6 months ago
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
