Outage in Zuora

Internal System Error for Users with Japanese Language Settings

Resolved Minor

May 07, 2026 - Started 17 days ago - Lasted about 9 hours
Official incident page

Incident Report

Summary AI Generated

Zuora experienced an internal system error affecting users with Japanese language settings in Sandbox environments when accessing application settings. The issue prevented these users from properly accessing the Sandbox UI functionality for 9.3 hours. The problem was resolved after implementing a fix and monitoring the results.

We are currently investigating an issue affecting Sandbox environments where users who have Japanese selected as their preferred language may encounter an Internal System Error when accessing the application settings.

Components affected

Zuora Sandbox UI Zuora Sandbox UI Zuora Sandbox UI

Trusted by 1,000+ teams

Never miss outages in third-party dependencies

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial Learn More

Latest Updates ( sorted recent to last )

RESOLVED 16 days ago - at 05/08/2026 12:53PM

This incident has been resolved.

MONITORING 17 days ago - at 05/08/2026 10:17AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 17 days ago - at 05/08/2026 03:37AM

Latest Zuora outages

Zuora Sandbox Environments UI are inaccessible - 26 days ago

A subset of NA1 production tenants using legacy 360 Sync were triggering Turbo Sync instead of Real time sync - about 1 month ago

Performance issue in EU production tenant - about 1 month ago

On March 10, 2026, at approximately 12:30 AM PDT, an incident was detected affecting Zuora Revenue Service sandbox environments across regions. - 3 months ago

Zrevenue RC work bench data query Issue reported after the DB maintenance - 3 months ago

Never miss outages in third-party dependencies

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook