Increased Latency for Requests to US-East Region from Other Regions

Resolved:
We have continued monitoring the elevated latency issue affecting requests to the US-East region from other geographic regions for more than 15 minutes, and no further latency issues have been observed.

Services are operating normally across regions at this time. The incident has been resolved, and we will continue to monitor the environment to ensure ongoing stability.

Monitoring:
The elevated latency affecting requests to the US-East region from other geographic regions has now subsided, and services are operating normally.

Update:
We are continuing to investigate the increased latency affecting requests to the US-East region from other geographic regions.

At this time, our investigation indicates that the issue is related to network latency impacting cross-region connectivity and is not caused by the Zuper application itself. Services and infrastructure within the US-East environment are operating normally.

We will continue to share updates as more information becomes available.

We are currently investigating an issue causing increased API latency for users accessing services hosted in the US-East region from other geographic regions.

Impact

Users outside the US-East region may experience:

Slower API response times
Increased page load times
Intermittent request delays