From approximately 2:30 PM PT on September 15th to 6:30 AM PT on September 16th, Zwift experienced an outage preventing activity data from being imported from Garmin, Hammerhead, Wahoo, and Whoop. All affected activity data was subsequently reprocessed, with full resolution confirmed on September 18th. Garmin users who had granted Zwift limited account permissions may need to manually disconnect and reconnect their Garmin account to recover any missing historical activities.
All Wahoo, Hammerhead, and Garmin data has been reprocessed. Due to limitations when fetching Garmin data and if Zwifters have only granted Zwift limited permissions to their Garmin account then they may need to disconnect and reconnect their Garmin accounts to pull in any missing historical activities.
All Wahoo and Hammerhead data should now be re-processed, and we are continuing to work on re-processing the remaining Garmin data.
All Wahoo data should now be re-processed, and we are working on re-processing Garmin and Hammerhead data next.
Starting from ~2:30PM PT on September 15th to ~6:30AM PT on September 16th we detected an outage impacting the ingestion of activity data from Garmin, Hammerhead, Wahoo, and Whoop. We are currently re-processing activities from this time frame for all impacted Zwifters.
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