PagerDuty Integration with IsDown

Integration Benefits

• Notify on-call responders based on alerts sent from IsDown.
• Send enriched event data from IsDown including severity indicator and details of incident.
• Create high and low urgency incidents based on the severity of the incident from the IsDown event payload.
• Incidents will automatically resolve in PagerDuty when they are marked as resolved from official sources and caught by IsDown.

How it Works

• IsDown monitors all your business-critical external services and sends alerts when there are outages in the services you choose to monitor.
• Once the outage is resolved, IsDown will send a resolve event to PagerDuty to resolve the incident.

Support

If you need help with this integration, please contact [email protected].

Integration Walkthrough

In IsDown

Integrating with a PagerDuty Service

1. After you sign-in/sign-up in the top bar menu click Notification Channels.
2. Select the PagerDuty check box.
3. Click Connect to PagerDuty.
4. Enter your PagerDuty login credentials.
5. You'll be redirect to the PagerDuty integration page. Sign-in if needed and select the service(s) you want to send alerts to.
6. Click Connect.
7. You'll be redirected back to the IsDown app.

Integration Test

1. Go to the IsDown app.
2. Add the services you want to monitor (e.g. AWS, Datadog, PagerDuty).
3. When an outage is detected, an alert will be sent to PagerDuty.
4. When the outage is resolved, a resolve event will be sent to PagerDuty.

How to Uninstall

1. Go to Notification Channels in top bar menu.
2. Uncheck the PagerDuty check box.
3. Click Update Notifications.