Outage in 1Password

MFA login issues

Resolved Minor
November 22, 2023 - Started 5 months ago - Lasted 1 day
Official incident page

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Outage Details

We are aware of an issue with MFA logins impacting the ability to log into 1Password on iOS for some users. Our engineers are actively investigating and updates will follow accordingly.
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 11/23/2023 01:59PM

This incident has been resolved.

MONITORING 5 months ago - at 11/22/2023 09:53PM

Our iOS and iPad apps should now be updated in the App Store and available for download. We will continue to monitor for new reports.

MONITORING 5 months ago - at 11/22/2023 09:34PM

We have verified our fixes and have submitted them to Apple for review. We have requested an expedited review from Apple. The release will go out as soon as Apple has reviewed it

IDENTIFIED 5 months ago - at 11/22/2023 09:04PM

We have put together a fix for the SSO/MFA issues and are working on releasing an update to our iOS and iPad apps

IDENTIFIED 5 months ago - at 11/22/2023 08:19PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 5 months ago - at 11/22/2023 08:17PM

We have confirmed fixes for several issues with our development team and are proceeding to test with our QA team.

INVESTIGATING 5 months ago - at 11/22/2023 07:27PM

While investigating the issue we discovered certain scenarios that would occur when sending 1Password to the background, causing the sign-in and unlock process to be aborted. We are internally testing fixes to those scenarios at this time. We will provide another update within the next 60 minutes.

INVESTIGATING 5 months ago - at 11/22/2023 06:29PM

We continue to investigate this issue with our technical staff. We will provide another update within the next 60 minutes.

INVESTIGATING 5 months ago - at 11/22/2023 05:29PM

We believe we have identified the source of the ongoing MFA login issues and our engineers are working on testing and implementing a fix. We will provide another update within the next 60 minutes.

INVESTIGATING 5 months ago - at 11/22/2023 04:51PM

We continue to investigate and narrow down the issues some users are experiencing with MFA logins We will continue to provide updates as more information becomes available.

INVESTIGATING 5 months ago - at 11/22/2023 04:42AM

We are continuing to investigate the issue and will update accordingly.

IDENTIFIED 5 months ago - at 11/22/2023 04:09AM

We think we have identified the issue and are testing a fix.

INVESTIGATING 5 months ago - at 11/22/2023 02:02AM

We are aware of an issue with MFA logins impacting the ability to log into 1Password on iOS for some users. Our engineers are actively investigating and updates will follow accordingly.

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