Outage in 2600hz
Unanswered semi-attended transfers not hitting voice mail
Resolved Major
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Outage Details
Components affected
2600hz Telephony ServicesLatest Updates ( sorted recent to last )
This incident has been resolved.
Testing has been successful so far and we've deployed the patch to all remaining Hosted Platform servers. We believe this to be fixed now, but will continue monitoring for any further issues.
We believe we have identified the issue. We have deployed a patch to the SJC zone and are currently testing before we deploy to ORD and EWR.
We are seeing increasing reports of semi-attended transfers not reaching the recipient's voice mail if the recipient does not answer.
This is impacting our Hosted Platform only and we are currently investigating the issue.
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