Outage in 360dialog

Some disruptions to Template Message Syncing

Resolved Minor
November 02, 2023 - Started 6 months ago - Lasted about 10 hours

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Outage Details

We are receiving reports from some users that message templates are not receiving status updates in the 360dialog Hub. Our engineering team is currently investigating it and we'll update again as soon as possible.
Components affected
360dialog 360 Client and Partner Hub 360dialog Partner Webhooks
Latest Updates ( sorted recent to last )
INVESTIGATING 6 months ago - at 11/02/2023 10:50AM

We are receiving reports from some users that message templates are not receiving status updates in the 360dialog Hub. Our engineering team is currently investigating it and we'll update again as soon as possible.

RESOLVED 6 months ago - at 11/02/2023 12:02PM

Our investigation determined that Meta reviewed a high volume of templates and made a mass category migration from template category **marketing** to **utility**. All these events have been handled by our system.

MONITORING 6 months ago - at 11/02/2023 01:12PM

We have received reports that not all template status updates have been processed yet. We are continuing to monitor the situation and expect the queue to be cleared in u003c4 hours.

Latest 360dialog outages

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