Outage in 360dialog

Some disruptions to Cloud API messaging

Resolved Major
March 27, 2024 - Started about 1 month ago - Lasted about 3 hours

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Outage Details

Meta has reported a major disruption impacting message delivery on Cloud API. This issue started on March 26, 2024, at 7:55:47 PM PDT. When sending a message via cloud API you will receive an error message.Error Message: It seems that you used this function too quickly and inappropriately. The ability to use it has been temporarily blocked in your case or 'www-authenticate': 'OAuth Facebook Platform access_denied WyglÄx85da na to, że ta funkcja byÅx82a przez Ciebie wykorzystywana w zbyt szybki, niewÅx82aÅx9Bciwy sposób. MożliwoÅx9BÄx87 korzystania z niej zostaÅx82a w Twoim przypadku tymczasowo zablokowana.'**Meta's engineering teams are investigating the issue. We will provide another update within 1 hour or sooner if additional information is available.**
Components affected
360dialog Embedded Signup 360dialog Meta / Facebook WhatsApp Business API (Message Delivery) 360dialog WhatsApp Business Account Management (FB Business Manager)
Latest Updates ( sorted recent to last )
IDENTIFIED about 1 month ago - at 03/27/2024 04:25AM

Meta has reported a major disruption impacting message delivery on Cloud API. This issue started on March 26, 2024, at 7:55:47 PM PDT. When sending a message via cloud API you will receive an error message.Error Message: It seems that you used this function too quickly and inappropriately. The ability to use it has been temporarily blocked in your case or 'www-authenticate': 'OAuth Facebook Platform access_denied WyglÄx85da na to, że ta funkcja byÅx82a przez Ciebie wykorzystywana w zbyt szybki, niewÅx82aÅx9Bciwy sposób. MożliwoÅx9BÄx87 korzystania z niej zostaÅx82a w Twoim przypadku tymczasowo zablokowana.'**Meta's engineering teams are investigating the issue. We will provide another update within 1 hour or sooner if additional information is available.**

MONITORING about 1 month ago - at 03/27/2024 04:30AM

The fix for the major disruption impacting message delivery on Cloud API has been deployed by Meta and this issue is now mitigated as of March 27, 2024, 11:48 AM SGT. We are monitoring this situation. Thank you for your patience.

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