Outage in 7shifts

Intermittent High Latency

Resolved Minor
June 21, 2022 - Started almost 2 years ago
Official incident page

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Outage Details

We are investigating intermittent latency issues across our platform. This is affecting a very small subset of our customers. You may experience endpoints time out, or return error codes. The issue was intermittent on June 20th. The above issue is unrelated to availability problems we experienced this morning. This was due to one of our service providers experiencing a significant service outage. https://www.cloudflarestatus.com/incidents/xvs51y9qs9dj We will continue to investigate the latency increases in our systems and will update customers here.
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 06/22/2022 11:47AM

This incident has been resolved and our monitoring for the past 12 hours has shown no continuing signs of concern.

Thanks again for your patience.

MONITORING almost 2 years ago - at 06/21/2022 11:57PM

Thanks for your patience. The intermittent high latency previously reported has been resolved.

While it's most likely that our intermittent issues were triggered by the Cloudflare outage reported during the same period, we've added additional monitoring and are carefully watching our systems for any signs of trouble.

INVESTIGATING almost 2 years ago - at 06/21/2022 10:54AM

We are investigating intermittent latency issues across our platform. This is affecting a very small subset of our customers. You may experience endpoints time out, or return error codes. The issue was intermittent on June 20th.

The above issue is unrelated to availability problems we experienced this morning. This was due to one of our service providers experiencing a significant service outage. https://www.cloudflarestatus.com/incidents/xvs51y9qs9dj

We will continue to investigate the latency increases in our systems and will update customers here.

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