Outage in Exalate

Jira Outage affecting Exalate Cloud

Resolved Major

January 18, 2024 - Started 4 months ago - Lasted about 7 hours
Official incident page

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Outage Details

We are currently facing a critical outage that is impacting Jira Work Management, Jira Software, and Jira Service Management for customers using Exalate on Jira Cloud or connecting to a Jira Cloud instance. Users may experience synchronization issues with their data. The Atlassian team is actively investigating the issue to identify the root cause and working diligently to implement a resolution. Timeline: Incident Detected: 8:35 UTC Ongoing Mitigation: 09:49 UTC Current Status: Root cause identified and working on the fix Users using Jira Cloud or connecting to a Jira Cloud may encounter synchronization issues. The Exalate Service portal is currently unreachable, affecting the creation of support tickets. Please refer to the Atlassian status page for real-time updates. We understand the impact this may have on your operations and sincerely apologize for any inconvenience caused. We will continue to keep you informed of any developments. Thank you for your understanding.

Components affected

Exalate Synchronisation node

Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 01/18/2024 05:17PM

This incident has been resolved and the service is operating normally.

MONITORING 4 months ago - at 01/18/2024 03:33PM

A fix has been implemented, Jira should have recovered. The Atlassian team is currently monitoring.

INVESTIGATING 4 months ago - at 01/18/2024 10:47AM

We are currently facing a critical outage that is impacting Jira Work Management, Jira Software, and Jira Service Management for customers using Exalate on Jira Cloud or connecting to a Jira Cloud instance. Users may experience synchronization issues with their data. The Atlassian team is actively investigating the issue to identify the root cause and working diligently to implement a resolution.

Timeline:

Incident Detected: 8:35 UTC
Ongoing Mitigation: 09:49 UTC
Current Status: Root cause identified and working on the fix

Users using Jira Cloud or connecting to a Jira Cloud may encounter synchronization issues.
The Exalate Service portal is currently unreachable, affecting the creation of support tickets.

Please refer to the Atlassian status page for real-time updates.

We understand the impact this may have on your operations and sincerely apologize for any inconvenience caused.

We will continue to keep you informed of any developments. Thank you for your understanding.

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