Outage in Acquia

Acquia has detected a temporary service interruption in the Acquia ticketing system

Resolved Major
February 20, 2024 - Started 3 months ago - Lasted about 7 hours
Official incident page

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Outage Details

We are currently investigating an interruption of service for the Acquia ticketing system. Existing tickets are able to be worked normally, but new tickets are unable to be created. In the interim, please file tickets by calling the Acquia Support telephone number for your service region, which can be found at https://docs.acquia.com/service-offerings/guide/contact-support
We will provide additional information as it becomes available.
Components affected
Acquia Support Systems
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/20/2024 11:41AM

The underlying cause of this service interruption has been addressed. All affected Acquia ticketing services have been restored. All services are operational at this time.

INVESTIGATING 3 months ago - at 02/20/2024 04:41AM

We are currently investigating an interruption of service for the Acquia ticketing system. Existing tickets are able to be worked normally, but new tickets are unable to be created. In the interim, please file tickets by calling the Acquia Support telephone number for your service region, which can be found at https://docs.acquia.com/service-offerings/guide/contact-support
We will provide additional information as it becomes available.

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