Outage in ActiveCampaign

We are not seeing degraded campaign performance anymore at this point but are continuing to monitor.

Resolved Minor

April 29, 2022 - Started almost 2 years ago - Lasted 3 days
Official incident page

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Outage Details

Engineers have observed an issue that is causing less than 1% of scheduled batch campaign sends to delay in sending. Engineers are actively investigating the issue.

Components affected

ActiveCampaign Mail Sending Availability

Latest Updates ( sorted recent to last )

MONITORING almost 2 years ago - at 05/02/2022 10:14PM

We are not seeing degraded campaign performance anymore at this point but are continuing to monitor.

MONITORING almost 2 years ago - at 04/29/2022 11:06PM

We have partially mitigated the issue and will continue to monitor till its fully resolved.

IDENTIFIED almost 2 years ago - at 04/29/2022 10:09PM

Engineers have observed an issue that is causing less than 1% of scheduled batch campaign sends to delay in sending. Engineers are actively investigating the issue.

Latest ActiveCampaign outages

The ActiveCampaign API is degraded. Customer API calls and integrations will see increased 503 responses. Engineers are investigating. - 3 days ago

The Active Campaign Australian data center is currently experiencing an outage. Engineers are working to resolve this issue - 4 days ago

Users in APAC and EU data centers are currently unable to perform batch operations like import/export, bulk edit, tag deletion. Engineers are working to restore this functionality. - 7 days ago

Engineers have identified an issue where users are unable to create new trials or make changes to their account’s package (upgrades, downgrades). Engineers are working to restore this functionality. - 8 days ago

Engineers have identified an issue where new and existing affiliates are unable to log in to the ActiveCampaign Affiliate Dashboard. New Affiliate account creation is also affected. The issue is under investigation. - 21 days ago

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