Outage in ActiveProspect

Missing Lead Reporting Information

Resolved Minor
May 24, 2023 - Started 11 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating an issue where lead data is not displaying on reporting pages. The leads themselves are still being captured and stored, but the reporting of that information is not working correctly. We have narrowed down where the problem lies and will resolve the incident as soon as possible. We apologize for the inconvenience this is causing you, The LeadConduit team
Components affected
ActiveProspect LeadConduit
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 05/24/2023 04:58PM

Indexing of today's data has caught up to current, and new leads are once again visible immediately. If your account continues to show a delay or missing data, please contact AP support. We apologize again for the inconvenience.

MONITORING 11 months ago - at 05/24/2023 04:36PM

The issue with our search provider has been addressed and data for the past few hours' leads is being indexed as quickly as possible. We'll mark this issue resolved when that process has caught up and real-time data is being processed normally again.

IDENTIFIED 11 months ago - at 05/24/2023 03:58PM

We've identified the issue with our search system service provider and are continuing to work to resolve it. All leads are being handled normally, despite recent ones not yet being visible in the LeadConduit UI.

INVESTIGATING 11 months ago - at 05/24/2023 02:34PM

We are currently investigating an issue where lead data is not displaying on reporting pages. The leads themselves are still being captured and stored, but the reporting of that information is not working correctly. We have narrowed down where the problem lies and will resolve the incident as soon as possible.

We apologize for the inconvenience this is causing you,
The LeadConduit team

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